Got a SUN Bucks card by mistake? About 800 Hawaii SNAP households may need a swap

HONOLULU (HawaiiNewsNow) – The Hawaiʻi Department of Human Services (DHS) says some Hawaii families receiving food assistance benefits may have received the wrong card in the mail.

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DHS is notifying Supplemental Nutrition Assistance Program (SNAP) applicants and participants that some households may have inadvertently received a SUN Bucks card instead of a regular EBT Kokua card due to an error by the state’s Electronic Benefit Transfer (EBT) vendor, Fidelity Information Services (FIS).

DHS estimates that approximately 800 households may have been impacted since the issue began around May 1. DHS is actively working with FIS to address and resolve the issue.

Although SUN Bucks cards will still function at retailers that accept EBT, SNAP participants who received a SUN Bucks card in error are encouraged to contact their nearest DHS Processing Center to request an exchange for a regular Kokua card.

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“We understand this issue may cause confusion for some households, and we appreciate the public’s patience as we work with our vendor to resolve the matter as quickly as possible,” said DHS Acting Director Joseph Campos II.

DHS has notified staff statewide, and processing centers are assisting clients who need replacement cards.

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SNAP participants with questions about their EBT card may contact:

Click here for more information about SUN Bucks (Summer EBT).